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Need help with the One Mobility app? We're here to assist you.
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Response Time
Within 24 hours
Frequently Asked Questions
How do I check coverage at my location?
Open the app and tap the location arrow button in the top-right corner of the map. The app will request your GPS location and show whether 5G or Fibre coverage is available. You can also tap anywhere on the map to check coverage at that point.
How does the credits system work?
You earn credits by keeping the app active. Each minute of active use earns 1 credit. Credits can be redeemed toward One Mobility network services.
How do I report a coverage issue?
Tap on any location on the map to check coverage, then press the "Report" button in the coverage check sheet. You can describe the issue and submit it for review by our network team.
Can I get notified when coverage arrives in my area?
Yes. After checking coverage at any location, tap the "Notify Me" button and enter your email or phone number. We'll send you a notification when 5G or Fibre coverage becomes available in that area.
What network types are available?
One Mobility currently covers two network types in Freetown, Sierra Leone: 5G wireless coverage and FTTX/FTTH (Fibre to the Home) fixed broadband coverage.
Is my location data stored?
Coverage check coordinates are stored anonymously to improve our coverage maps. We do not track your location in the background. See our Privacy Policy for full details.
How do I delete my account or data?
Contact us at davar@rasab.io and we will process your request within 48 hours.
App Information
- App Name: One Mobility
- Developer: RASAB
- Website: smrttel.com
- Privacy Policy: smrttel.com/privacy